Terms &Conditions.

These Terms and Conditions (“Terms”) govern access to the ManiX Solutions website and Client Portal and the purchase or use of our design, engineering, software, website, platform, consulting, hosting, maintenance, and related services.

“ManiX”, “we”, “our”, or “us” means ManiX Solutions, a technology business based in Sri Lanka. “Client”, “you”, or “your” means the individual or organisation accessing our services or entering into an agreement with us.

A signed agreement, accepted proposal, quotation, statement of work, invoice, or other project document may contain additional terms. If an expressly agreed project document conflicts with these general Terms, the project-specific document controls for that project to the extent of the conflict.

By using our website or Client Portal, accepting a proposal, paying an invoice or deposit, instructing us to begin work, or otherwise using our services, you confirm that you have read and accepted these Terms.

If you act for an organisation, you represent that you have authority to bind that organisation. A person who lacks legal capacity may enter into a service arrangement only through an authorised parent, guardian, organisation, or other legally responsible party.

ManiX Solutions may provide website development, software engineering, UI/UX design, Client Portals, enterprise platforms, ERP or POS systems, AI agents and models, automation, integrations, hosting support, maintenance, technical consultation, and related digital services.

Exact deliverables, assumptions, milestones, exclusions, technologies, schedules, prices, and responsibilities are defined in the applicable proposal or project agreement. Marketing materials and website descriptions are general information and do not by themselves guarantee particular deliverables or outcomes.

• A proposal or quotation remains valid for the period stated in it. If no period is stated, ManiX may revise or withdraw it before acceptance.
• Work begins only after written confirmation, receipt of required information, and payment of the initial amount unless ManiX agrees otherwise in writing.
• Estimated timelines depend on timely client feedback, approvals, content, access credentials, payments, and third-party availability.
• Anything not expressly included in the agreed scope is excluded and may require a separate quotation or change request.
• Examples, concepts, estimates, demonstrations, and preliminary discussions are not final deliverables unless expressly included.

The Client agrees to:

• Provide complete, accurate, and timely requirements, content, credentials, files, feedback, decisions, and approvals.
• Appoint an authorised contact who can provide binding project instructions and approvals.
• Review deliverables promptly and provide consolidated feedback within requested timelines.
• Ensure that all supplied text, images, logos, datasets, software, credentials, personal data, and other materials may lawfully be used for the project.
• Maintain backups of Client-owned data and source materials unless backup services are expressly included.
• Use deliverables, accounts, and the Client Portal lawfully and securely.
• Pay all agreed fees, taxes, charges, subscriptions, and third-party costs when due.
• Test final deliverables within the agreed review period and report reproducible defects with sufficient detail.

ManiX is not responsible for delay, additional cost, loss, or reduced quality caused by incomplete instructions, late feedback, unavailable access, conflicting directions, unlawful content, or failures by the Client or its third parties.

Unless a project-specific agreement states otherwise, project fees are payable through the following milestone structure:

• The four stages represent 100% of the agreed project fee.
• Deposits and milestone payments reserve time and compensate work already performed and are generally non-refundable once the relevant work or reservation has begun, except where required by law or expressly agreed otherwise.
• ManiX may pause work, withhold deployment, suspend portal access, or delay transfer of final files while an invoice remains overdue.
• Third-party fees, licences, hosting, domains, plugins, paid APIs, cloud usage, stock assets, transaction charges, taxes, and external services are separate unless expressly included.
• Late payment may alter the delivery schedule because resources may be reassigned.
• Ownership rights that are stated to transfer upon payment do not transfer until all applicable invoices are paid in full.

Included revisions are limited to those stated in the applicable project document. New features, substantial redesigns, changed objectives, new integrations, additional pages, repeated reversals, or work outside the approved scope may require revised pricing and timelines.

We will normally explain material scope changes before performing chargeable additional work. Minor technical decisions reasonably necessary to deliver the agreed result may be made by ManiX.

If the Client becomes unresponsive, fails to provide required material, or delays approval or payment, ManiX may pause the project and revise its schedule. A prolonged inactive project may require reactivation fees or a new quotation.

A Client may request cancellation in writing. Cancellation does not cancel charges for completed work, reserved production time, approved milestones, committed third-party costs, or other non-recoverable expenses.

• Before work begins, ManiX may consider a refund of recoverable funds after deducting administrative, consultation, reservation, transaction, and third-party costs.
• After work begins, the initial 30% payment is generally non-refundable.
• After presentation or completion of wireframes, amounts attributable to the first 50% of the staged price are generally earned and non-refundable.
• After the mid-project milestone, amounts attributable to 75% of the project price are generally earned and non-refundable.
• At final delivery or readiness for launch, the entire agreed project price becomes payable.
• If work completed exceeds the value of payments already made, the Client must pay for completed work and committed costs up to the cancellation date.
• ManiX may, at its discretion, provide usable completed work after outstanding amounts are settled.

Any mandatory rights available under applicable law remain unaffected. Custom digital work is created specifically for each Client, so refunds are not available merely because preferences change after approved work has been performed.

Each party retains ownership of intellectual property it owned before the project.

• The Client retains ownership of lawful materials it supplies and grants ManiX a limited licence to use them for delivering the project.
• Unless otherwise agreed, final custom deliverables specifically created and paid for by the Client transfer or are licensed to the Client only after full payment.
• ManiX retains ownership of pre-existing tools, reusable code, internal frameworks, libraries, processes, concepts, know-how, templates, generic components, and development methods.
• Open-source and third-party materials remain governed by their respective licences and terms.
• Drafts, rejected concepts, experiments, unused designs, and unpaid work remain ManiX property.
• Unless confidentiality terms or a written agreement prevent it, ManiX may identify the Client and display non-confidential completed work in its portfolio, proposals, awards, and marketing materials.
• The Client may request reasonable portfolio restrictions in writing before public launch.

The Client must not remove ownership notices, circumvent licence restrictions, resell restricted components, or use unpaid deliverables without written authorisation.

Client Portal access is limited to authorised users. Users must keep credentials confidential, use appropriate devices and networks, and notify ManiX promptly of suspected unauthorised access.

• You must not probe, disrupt, reverse engineer, scrape, overload, or attempt unauthorised access to the portal or connected systems.
• You must not upload malicious code, unlawful content, infringing material, or unnecessary highly sensitive personal information.
• You remain responsible for users invited under your organisation and for the legality and accuracy of uploaded content.
• ManiX may suspend access to address security threats, maintenance, non-payment, misuse, legal requirements, or termination.
• Portal availability may be affected by maintenance, internet conditions, cloud providers, and circumstances outside ManiX's reasonable control.

A deliverable is considered submitted when it is sent by email, uploaded to the Client Portal, demonstrated, placed in a shared environment, or otherwise made available for review.

The Client must inspect each milestone and final delivery promptly. Unless another review period is stated, the Client should report material non-conformities within seven calendar days. Approval, launch, production use, payment of the associated milestone, or failure to identify a material issue within a reasonable review period may be treated as acceptance.

Minor issues that do not materially prevent the principal intended use do not justify rejection of an entire milestone or withholding undisputed payment.

Unless a project agreement states otherwise, ManiX provides three months of included post-delivery support beginning on final delivery, acceptance, or production launch, whichever occurs first.

Included support is intended to address reproducible defects where the delivered work materially fails to operate according to the agreed specification. It does not include:

• New functionality, redesigns, content entry, training, or changes to approved requirements.
• Problems caused by Client changes, unauthorised third parties, misuse, unsupported environments, compromised credentials, or failure to follow instructions.
• Third-party platform, API, browser, hosting, plugin, operating-system, policy, pricing, or compatibility changes.
• Data restoration where backups or managed recovery were not included.
• Ongoing hosting, monitoring, optimisation, security administration, or maintenance unless expressly included.

After the included three-month period, ongoing support and maintenance require a paid monthly plan. Available plans, pricing, response targets, and included services depend on the product and service selected and will be stated separately.

Projects may rely on Vercel, Supabase, Squarespace Domains, email providers, hosting services, payment services, APIs, libraries, plugins, marketplaces, AI services, and other third-party technology.

Third-party services are governed by their own terms, privacy policies, availability, pricing, quotas, and technical decisions. ManiX does not control and cannot guarantee those services. The Client is responsible for recurring third-party fees unless the project agreement says otherwise.

Changes, outages, discontinuation, restrictions, or price increases imposed by third parties may require paid modifications, replacement services, or revised timelines.

Each party will use reasonable care to protect confidential information received from the other and will use it only for the relevant relationship, except where disclosure is authorised, required by law, already lawfully known, independently developed, or publicly available without breach.

Personal information is handled as described in our Privacy Policy. Additional confidentiality, security, data processing, or non-disclosure obligations should be recorded in a separate written agreement where required.

ManiX will perform services with reasonable skill and care consistent with the agreed scope. Except for express written commitments and rights that cannot lawfully be excluded, services and deliverables are provided on an “as available” and “as delivered” basis.

We do not guarantee uninterrupted operation, universal compatibility, permanent search ranking, revenue, business growth, regulatory approval, protection against every cyber threat, or results dependent on third parties, market conditions, Client conduct, data quality, or future technology changes.

The Client is responsible for legal, tax, accessibility, industry, advertising, content, employment, consumer, and regulatory review specific to its business unless that review is expressly included.

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential loss, or for loss of profit, opportunity, goodwill, anticipated savings, or data, arising from the services.

To the maximum extent permitted by law, ManiX Solutions’ aggregate liability arising from a particular project will not exceed the fees actually paid to ManiX for that project during the twelve months preceding the event giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded, including liability arising from fraud or other matters for which exclusion is prohibited by applicable law.

To the extent permitted by law, the Client will be responsible for claims, losses, and reasonable costs arising from Client-supplied content, unlawful instructions, infringement of third-party rights, misuse of deliverables, breach of these Terms, or unauthorised use of the Client Portal, except to the extent directly caused by ManiX’s proven breach.

Either party may terminate an ongoing arrangement as permitted by its project agreement. ManiX may suspend or terminate services for material breach, overdue payment, unlawful instructions, abusive conduct, security risk, infringement, prolonged inactivity, or conduct that may harm ManiX, a client, a provider, or another person.

On termination, accrued payment obligations, confidentiality duties, intellectual-property provisions, disclaimers, liability limitations, dispute provisions, and any clauses intended to survive will remain effective.

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, including major internet or utility failure, cloud-service interruption, natural disaster, epidemic, war, civil disturbance, government action, labour disruption, cyberattack, or widespread technology failure.

The affected party should communicate reasonably and resume performance when practical. Payment for work already completed and committed external costs remains due.

You agree that proposals, approvals, notices, invoices, project instructions, and other communications may be exchanged electronically, including through email and the Client Portal.

You are responsible for maintaining accurate contact information and reviewing messages sent to your nominated address or portal account.

The parties should first attempt in good faith to resolve a dispute through direct written negotiation. If the dispute is not resolved, it will be subject to the jurisdiction of the competent courts of Sri Lanka, unless a signed project agreement establishes another lawful dispute-resolution method.

• If a provision is found invalid or unenforceable, the remaining provisions continue in effect.
• Failure to enforce a provision immediately does not waive the right to enforce it later.
• The Client may not assign an agreement without ManiX’s written consent, except where applicable law provides otherwise.
• ManiX may use employees and suitable contractors or service providers to perform work while remaining responsible for its agreed obligations.
• These Terms, the accepted proposal, and related written project documents form the agreement concerning the relevant services.
• Headings assist readability and do not limit the meaning of a provision.

We may update these Terms for future website use, portal use, or service engagements. Updated Terms will be published with a revised effective date. Material changes affecting an active project will not replace signed project-specific terms without agreement where such consent is legally required.

Questions about these Terms, a proposal, payment, support, or a project may be sent to: